Returns & Refunds Policy
At Morueats, we strive for the highest quality in every bite; however, due to the perishable nature of our products, we offer resolutions for items that arrive damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a claim for a refund or replacement.
Report the Issue
Email our support team within 24 hours of receiving your order, including your order number and clear photos of the product and packaging.
Quality Assessment
Our quality assurance team will review your submission to verify the condition of the food items and determine eligibility for a refund.
Resolution Approval
Once approved, you will receive a notification regarding whether a full refund will be processed or a fresh replacement order will be shipped.
Refund Processing
Approved refunds are credited back to your original payment method within 5-7 business days, depending on your financial institution.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing